Responsibilities
- Exceed KPI set eg, new order, sales & profit target, TAT, operational availability
- Set sale, GP and new order targets for maintenance team LeadsMonitor and update management on the progress regularly including project finance steering
- Resource Planning - Plan manpower, training needs & cross-training to other projects, identify specialist in Knowledge retention & SOP documentation
- Contract Management - Ensure team leader work within assigned budgetEnsure the team meet the contractual KPI
Review Annual Performance/processes report for contract renewal
Support team leaders in monthly performance review meeting with customers
Manage and implement action plan to improve reliability as per contract
Approve maintenance proposals andmonthly reports
Interface with management team of customers, partners, and OEM to ensure support and meet the contractual commitment
- Identify Growth Areas - Plan & implement new Technical Capability Built-upExplore new business areas
Provide support to transit new projects to O&S
- Customer Engagement - Arrange visits, Demos and workshopObtain Feedbacks – Review & Respond to feedback
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Requirements
- Prior experience in Maintenance and Support Services, Customer relationship management, negotiation and presentation
- Proficient with Cashflow/ Budgeting/ Costing
- Proficient with Contract terms and interpretation
- Good communication for team motivation and human dynamics
- Good interpersonal, analytical and problem-solving skills
- Able to work independently and also as part of the team
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